Warranty, Limited Remedy, and Disclaimer
SILVA NON SKID SOLUTIONS WARRANTS THAT ITS SILVAGRIP® PEEL AND STICK NONSKID SAFETY TAPE PRODUCT WILL BE FREE FROM DEFECTS IN MATERIAL AND MANUFACTURE AT THE TIME OF PURCHASE FROM AUTHORIZED DISTRIBUTORS. SILVA NON SKID SOLUTIONS MAKES NO OTHER EXPRESS OR IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR SUITABILITY FOR A PARTICULAR PURPOSE. IF A SILVA NON SKID SOLUTIONS PRODUCT DOESN’T CONFORM TO THIS WARRANTY, THE SINGLE AND EXCLUSIVE REMEDY IS, AT SILVA NON SKID SOLUTIONS OPTION, REPLACEMENT OF THE PRODUCT OR REFUND OF THE PURCHASE PRICE.
Although the information and recommendations set forth herein (hereinafter “information”) are presented in good faith and believed to be correct as of the date hereof. Silva Non Skid Solutions makes no representations as to the completeness or accuracy thereof. Information is supplied upon the condition that the persons receiving our product will make their own determination as to its suitability for their purposes prior to use. In no event will Silva Non Skid Solutions be responsible for any loss or damage whatsoever resulting from the use of it’s products, or reliance upon information weather direct, indirect, incidental, consequential, regardless of the legal theory asserted.
For those who purchase our product
Many independent variables beyond Silva Non Skid Solutions control and particularly within the user’s perception and power to determine can affect the functioning and life cycle of Silvagrip, including the substrate type, surface preparation and the conditions where it will be used. The user is the only one responsible for evaluating the product and determining if it’s acceptable for the user’s particular use.
Silvagrip® 3 Year Limited Warranty
We appreciate your trust in Silvagrip®nonskid peel and stick products.
We back our claim as being “the best nonskid peel and stick on the market” by standing behind the quality of our surface with this valuable 5 year limited warranty.
Silvagrip®is an upfront investment in Total Cost of Ownership (TCO).
We will provide protection of your investment from premature wear of the nonskid surface and adhesive failure with a limited warranty. This warranty only applies to Silvagrip® Products manufactured by Silva Non Skid Solutions, LLC Palmetto, Florida USA.
Please retain your invoice, the installers contact information, and appropriate photographs of the preparation and installation of the nonskid area. Photographs of deck preparation showing the cleaning methods used by the contractor and installation photographs at the time of installation are essential! Date stamped will help you in a claim against the Contractors/Installer if the adhesive were to come up from the deck.
3 Year Limited Warranty
During the first 1 year of properly applied Silvagrip, we will cover 100% replacement of the affected sheet(s) of our product for premature failure in materials, delamination and workmanship of the affected Silvagrip® product; Exp: such as an excessively smooth surface or delamination of materials. We will replace any section[s] at our discretion should the surface prematurely wear below 0.40 COF per ANSI/ASSE A1264-2-2012.
During the 2nd and 3rd years of its 10 year expected life span, we shall provide a limited warranty, pro-rated from the original purchase price.
The appropriate replacement amount of edge sealer will be also supplied for the section[s] determined needing replacement due to warranty.
This warranty is subject to change without notice
Note: This warranty will not cover the labor for removal and replacement, nor shipping charges.
Warranty is valid only if during installation Silva Non Skid Solutions specified edge sealer was used properly around the edges of each sheet; meaning: a bead of edge sealer was applied from top of the nonskid surface to decks edge 3/16” away from nonskid.
Normal Conditions Warranty
Under normal use in foot traffic conditions, Silva Non Skid Solutions LLC will replace affected sheets of our nonskid peel and stick sheet[s] if Silvagrip® no longer provides a coefficient of friction greater than 0.40 on the nonskid surface on a static dry test. Below this level, the surface is considered “not safe to slips and falls” per ANSI/ASSE A1264-2-2012. SilvaSeal Edge Sealer must have been applied at the beginning and properly applied, to claim warranty. Removal and Replacement Labor is not included.
Not Covered under Warranty
Damaged edges of Silvagrip® sheet[s] due to edge seal not being properly maintained.
Damaged Silvagrip® sheet[s] caused by accidental contact or impact.
Edge Sealer lifting or torn. The edge sealer is a sacrificial protector to Silvagrip® sheet edge.
Evidence of Twist Damage of Silvagrip® from fork truck wheels turning. (Use our heavy duty fork truck nonskid materails for these types of areas)
Approved edge sealer was not used during initial installation
Edge sealer was not maintained throughout Silvagrip® life
Crushing of the nonskid surface thereby ruining the coefficient of friction through use of metal wheels, heavy pallaet jack wheels or fork truck traffic
Replacement labor expenses
Replacement shipping expenses
Adhesive lifting from the deck side
Common Causes of Improper Deck Preparation
a. Improper cleanliness during installation
b. Loose paint
c. Corrosion under the paint
d. Rough surface
f. Moisture on the deck
g. Overnight dew, dust and dirt before application
h. Excessive handling of the adhesive by the installer
How to File a Claim
Send us photographs of the deck preparation and application of the sheets. Photographs with a date stamp is essential.
Silva Non Skid Solutions will decide if an on-site visit is necessary for evaluation of the affected area[s].
Retain your original sales invoice with lot number[s].
Using an ASTM Coefficient of Friction Meter show a short video of test failing less than .40 on the meter. [We can provide a rental if necessary].
Request a Return Authorization Number. Provide us with the purchase order number or shipper number and the amount of affected sheets.
Take replacement photos with Date Stamp. These should be of sheet removal, cleanup, new sheet replacement and applied edge sealer
Silva Non Skid Solutions LLC will then apply credit against the amount of Silvagrip®sheets after application is final.
Silva Non Skid Solutions LLC has no control over the quality of the installation by installer.
Silvagrip®will Not Adhere to bare wood or bare concrete.
We Stand Behind the Quality of Silvagrip®as the New Safety Antiskid Standard!
Nothing contained herein constitutes a license to practice under any patent and it should not be construed as an inducement to infringe any patent and the user is advised to take appropriate steps to be sure that any proposed use of the product will not result in patent infringement